CASE STUDY 3
Indiana Reentry Corporation
IlluminAIte Built an Intelligent, Outcomes-driven Reentry Platform for Indiana Reentry Corporation
CHALLENGES
Limited staff and complex caseloads strained operations, while scattered data and manual processes left caseworkers overstretched and participants underserved. Without a central platform, inefficiencies stalled rehabilitation and delayed reintegration.
THE SOLUTION
IlluminAIte deployed a suite of nonprofit service management applications, built on ServiceNow, as a purpose-built reentry management platform designed specifically for nonprofit caseworkers.
Centralized case, program, and participant data
Streamlined assignments, tracking, and documents
Evaluate needs, identify gaps, recommend programs
Tailored guidance for individual goals
Dashboards connecting managers, staff, and partners
THE OUTCOMES
less admin time with caseworkers focused on people, not paperwork
Job placement through automated matching
Training completion via personalized plans
Faster service delivery through improved coordination
Customer Satisfaction Score:
With Illuminaite’s AI-powered assistance, IRC was able to set up a platform solution that allows us to track all of our participants, track their progress, and help us to find better solutions to support the whole individual so that they are able to successfully reenter society.